Exchange & Return Policy

Exchange & Return Policy

Refund, Return & Exchange Policy

Last updated: July 18, 2026

BEAUTIQUE 7 handles returns, exchanges, and refunds in accordance with applicable Egyptian consumer protection law. Nothing in this policy limits any mandatory consumer rights.

Returns or Exchanges Within 14 Days

Customers may request a return or exchange within 14 days of receiving the product, without providing a reason, subject to applicable legal conditions and exceptions.

The product should remain in the same condition in which it was received, together with its original packaging, labels, seals, and included items.

Opened, used, damaged, altered, or improperly stored products may be ineligible where they cannot be returned to their original condition for a reason attributable to the customer, subject to applicable law.

Defective, Damaged, Incorrect, or Non-Conforming Products

If a product is defective, damaged upon arrival, incorrect, or does not conform to the agreed specifications, the customer may request a return, refund, or exchange within 30 days of receiving it.

Valid requests will be handled without additional cost to the customer and within the period required by applicable law.

How to Submit a Request

Please contact us and provide:

  • Your order number and name.
  • The reason for the request.
  • Clear photographs of the product, packaging, seals, and any visible issue.

Contact details:

  • WhatsApp: +20 101 854 1188
  • Instagram: @beautique.7

Providing photographs helps us review delivery or product issues, but does not reduce any mandatory legal period or consumer right.

Inspection and Refunds

Returned products may be inspected to verify their condition and the reason for the request.

Approved refunds will be issued through the original payment method where available, or through another lawful method agreed with the customer. Processing time may depend on the payment provider.

Customer-Caused Damage

Products damaged, used, altered, or stored improperly after delivery may be ineligible where the loss of their original condition is attributable to the customer, except where applicable law requires otherwise.

Complaints

Please contact BEAUTIQUE 7 first so we can review and resolve the request. Customers may also exercise their rights through the Egyptian Consumer Protection Agency.